Coronavirus Safety OnTech

Ensuring the health and safety of your household.

See how we're taking extra precautions during COVID-19.

Ensuring the health and safety of your household.

See how we're taking extra precautions during COVID-19.

OnTech will continue providing essential services to keep you connected and secure.

Nothing is more important than the health and safety of the people we visit and the employees who make it all possible. We’d like to share our added precautions to keep you safe and prevent the spread of COVID-19, including:

Protective Gear Icon OnTech

Protective
Gear

Social Distancing Icon OnTech

Social
Distancing

Sanitizing Equipment Icon OnTech

Sanitizing
Equipment

Phone Icon OnTech

Calling You
in Advance of Arrival

What to expect when we visit your home:

Our professional technicians have received enhanced training on critical health-safety procedures, including those recommended by the CDC to promote cleanliness and to help prevent the spread of illness.

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As always, if technicians have a known illness, they will not visit a customer’s home.

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Technicians wash their hands with soap and water or use hand sanitizer with at least 60% alcohol content.

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OnTech equips technicians with personal protective equipment (PPE) – including face coverings, gloves, hand sanitizer, and shoe covers – for use while inside your home.

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Technicians take enhanced cleaning measures to sanitize all surfaces they come in contact with and all equipment installed in your home.

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Technicians practice safe social distancing, maintaining a 6 foot distance from you and your family whenever possible while visiting your home.

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Technicians refrain from leaving behind paper manuals or equipment packaging unless desired by customers.

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Work orders are signed using a unique pin so you won't need to touch the tech’s phone or tablet while on-site.

1 This also means that non-essential services may be available on a limited basis or unavailable based on local and national guidelines and technician availability. When scheduling a service, check and make sure availability by zip code.

What to do if you need to reschedule:

If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming technician visits to your home.

Rescheduling is easy, with the following options available:

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Self-Service: Visit the My Orders page of your OnTech account and click the "Reschedule" button to select a new date.

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Speak with an Agent: 1-888-345-0758

If you are unable to reschedule before the technician arrives, we ask that you notify him or her before they enter your home. We empower our technicians to make decisions regarding their personal health and safety, including ending appointments early if anyone in the household is showing symptoms.

 

Of course, we ask all of our personnel to rigorously practice the fundamentals outlined by the CDC:

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Staying at home when sick.

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Covering coughs and sneezes with a tissue or upper sleeve.

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Washing hands frequently with soap and water for at least 20 seconds, or using hand sanitizer that contains at least 60% alcohol content.

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Cleaning commonly touched surfaces and objects, including tools.

OnTech will continue providing essential services to keep you connected and secure.

Nothing is more important than the health and safety of the people we visit and the employees who make it all possible. We’d like to share our added precautions to keep you safe and prevent the spread of COVID-19, including:

Protective
Gear

Social
Distancing

Sanitizing
Equipment

Calling You
In Advance

This also means that non-essential services may be available on a limited basis or unavailable based on local and national guidelines and technician availability. When scheduling a service, check and make sure availability by zip code.

What to expect when we visit your home:

Our professional technicians have received enhanced training on critical health-safety procedures, including those recommended by the CDC to promote cleanliness and to help prevent the spread of illness.

  • As always, if technicians have a known illness, they will not visit a customer’s home.

  • OnTech equips technicians with personal protective equipment (PPE) – including face coverings, gloves, hand sanitizer, and shoe covers – for use while inside your home.

  • Technicians practice safe social distancing, maintaining a 6 foot distance from you and your family whenever possible while visiting your home.

  • Work orders are signed using a unique pin so you won't need to touch the tech’s phone or tablet while on-site.

  • Technicians take enhanced cleaning measures to sanitize all surfaces they come in contact with and all equipment installed in your home.

  • Technicians wash their hands with soap and water or use hand sanitizer with at least 60% alcohol content.

  • Technicians refrain from leaving behind paper manuals or equipment packaging unless desired by customers.

We'll continue to keep you updated with the most current information.

In the meantime, please let us know if you have any questions or concerns.

Thank you for being part of the OnTech family.

To speak to a Smart Home expert,
simply call 1-888-345-0758