Returns & Refunds

Returns and Refunds Policy

This Returns and Refunds Policy applies to all products and devices ordered from the OnTech Site. 

Returns Period.  We offer a 30-day return period for all products and devices purchased on the OnTech Site or during an OnTech On-Site Service Appointment.  You have 30 days from date of purchase to initiate a return.  Once your return has been initiated, you will have an additional 30 days to package and ship your products or devices back to us.

Returns Process.  To initiate a return, login to your account on the OnTech Site and select the product(s) or device(s) you want to return.  We will cover the shipping costs for returns initiated within the 30-day return period.

Returns Eligibility.  To be eligible for a refund, all products or devices must be returned in their original condition and include the original packaging, plus any associated cables and documentation.  We do not accept returns for products or devices that were sold as part of a bundle, unless the full bundle is returned complete. We also do not accept returns for products or devices that were sold as part of a Gift With Purchase promotion, unless all components of the Gift With Purchase promotion are returned as well. 

Refunds.  Refunds will only cover the price of the original product(s) or device(s) and any associated taxes. Refunds will be credited to your purchase payment method within ten (10) business days following our receipt of the product or device.  Shipping fees are non-refundable.

Product Warranty

Each product has a manufacturer warranty.  The warranty can be found under product specifications on the product detail pages.

If there is a problem with your product and the issue occurs within the product warranty window, please contact us at customersupport@ontechsmartservices.com so we can assist you with a replacement.

If there is an issue with your product, and the problem occurs outside the warranty window, please contact our customer service and we will assist you with the information needed to contact the manufacturer.