Note to our customers regarding the Coronavirus (COVID-19)
Nothing is more important to us than the health and safety of the households we visit and the employees who make it all possible. We know many of our customers are concerned about the spread of the coronavirus disease (COVID-19), and we’d like to share our practices for keeping customers and team members safe, and to prevent the spread of illness.
What you can expect if an OnTech technician visits your home
All of our technicians have been trained on procedures, including those recommended by the CDC, to promote cleanliness and to help prevent the spread of illness:
As always, if technicians have a known illness, they will not visit a customer’s home.
For your health and safety, technicians have been advised to not shake hands.
Our technicians will wear gloves as much as possible, and may need to clean or sanitize surfaces they touch during their visit. Technicians will also wear shoe covers inside your home.
Options and recommendations for customers
If you or someone in your household is showing signs of illness, including fever or flu-like symptoms, we ask that you reschedule any upcoming technician visits to your home.
Rescheduling is easy, with the following options available:
- Self-Service: visit the My Orders page of your OnTech account and click the "Reschedule" button to select a new date.
- Speak with an Agent: 1-833-ONTECH2 (668-3242)
If you are unable to reschedule before the technician arrives, we ask that you notify him or her before they enter your home. We empower our technicians to make decisions regarding their personal health and safety, including ending appointments early if anyone in the household is showing symptoms of flu or other contagious illnesses.
Of course, we ask all of our personnel to rigorously practice the fundamentals outlined by the CDC:
- Staying home when sick
- Washing hands frequently with soap and water for at least 20 seconds, or using hand sanitizer that contains at least 60% alcohol content
- Covering coughs and sneezes with a tissue or upper sleeve
- Cleaning commonly touched surfaces and objects, including tools
For your health and well-being, we hope you are following those guidelines, as well.
We will continue to keep you updated with the most current information. In the meantime, please let us know if you have any questions or concerns.
Thank you for being part of the OnTech family.