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First Service Included with OnTech+

1 hour diagnostic appointment for installed smart home product that is not functioning properly.

Please note: the first hour is non-refundable and $64.99 is charged for each additional hour of service. Resolution of the issue is not guaranteed

INCLUDES

Installation, Setup & Advice

Smart Diagnostic
Troubleshoot the device and identify issues


Resolve minor issues if possible or recommend next steps for larger repairs

 

Same- or Next-day Appointments1
Hooray! Help is on the way. You pick the day and time that works best and we’ll be there.
OnTech Guarantee
We want you to love your experience. If for any reason you’re not 100% satisfied, we’ll work with you until we get it right.
Smart Doorbell Diagnostic
Smart Thermostat Diagnostic
Smart Camera Diagnostic
Security System Diagnostic
Smart Door Lock Diagnostic
Home WiFi Diagnostic

The Details

What's Included

$99.99 for a single 1-hour Smart Home Diagnostic appointment.
$64.99 for each additional hour needed & will be charged on-site during appointment.


Smart Doorbell Diagnostic

Service is applicable to smart doorbells, chime & transformers. Includes troubleshooting the device, including power, chime functionality, internet connectivity, audio/video, and app configuration. Resolve minor issues if possible or recommend next steps for larger electrical or doorbell system repairs. Product must be purchased & installed separately. Does not include running new doorbell wiring or repairing existing wiring. We currently service Google Nest and Ring 1, 2 and Pro Doorbells.

Smart Thermostat Diagnostic

Service is applicable to smart thermostats. Includes troubleshooting the device, including wiring, power, internet connectivity, and app configuration. Resolve minor issues if possible or recommend next steps for larger HVAC repairs. Product must be purchased & installed separatley. Does not include HVAC repairs or replacements.

Smart Camera Diagnostic

Diagnostic services are applicable to smart cameras and their accessories. We do not service Smart Cameras that are hardwired, such as the Ring Floodlight Cam or Ring Spotlight Cam Mount. Products purchased separately. We will troubleshoot the camera, including power, WiFi connectivity, audio/video, and app configuration. Resolve minor issues if possible or recommend next steps for larger electrical repairs. Does not include electrical modifications, such as outlet relocation or camera hardwiring. Does not include Ethernet wire pulling or cable modification

Security System Diagnostic

Diagnostic services are applicable to WiFi security systems and accessories. Products purchased separately. Includes diagnostic of base station, keypad and associated sensors. We will troubleshoot the security system, including power, internet connectivity, and app configuration. Resolve minor issues if possible or recommend next steps for larger system repairs. Does not include diagnostic of security cameras or life safety devices such as Smoke and CO Alarms. Does not include repair of faulty wired sensors

Smart Door Lock Diagnostic

Diagnostic services are applicable to smart lock and their accessories. Products purchased separately. We will troubleshoot the lock, including power, internet connectivity, locking and unlocking, and app configuration. Resolve minor issues if possible or recommend next steps for larger door or frame modifications. Does not include door handle installation or repairs.

Home Wifi Diagnostic

Diagnostic services are applicable to WiFi network systems. Products purchased separately. We will troubleshoot all wireless mesh WiFi, modems, routers, and extenders. Resolve minor issues if possible or recommend next steps for larger system repairs. Does not include initial WiFi setup, running new ethernet, replacement router and/or parts.

FAQ


What if I need my smart home product installed in my home?

For installation of new products, check out our installation services here.

What is not included in the Smart Doorbell Diagnostic?

Replacement doorbell and/or parts

Running new doorbell wiring

Repairing existing wiring

Diagnostic services for a different device other than the selected Smart Doorbell

What is not included in the Smart Thermostat Diagnostic?

Replacement thermostat and/or parts

HVAC repairs or replacements

Diagnostic services for a different device other than the selected Smart Thermostat

What is not included in the Smart Camera Diagnostic?

Hardwired cameras, such as the Ring Floodlight Cam or Ring Spotlight Cam Mount

Diagnostic services for a different device other than the selected Smart Camera

What is not included in the Security System Diagnostic?

Security cameras or life safety devices such as Smoke and CO Alarms

Repair of faulty wired sensors Diagnostic services for a different device other than the selected Security System

What is not included in the Smart Door Lock Diagnostic?

Door handle installation or repairs

Diagnostic services for a different device other than the selected Smart Door Lock

These additional installations are discounted to $64.99 each when performed alongside a Smart Doorbell Installation.

What is not included in the Home WiFi Diagnostic?

Initial WiFi setup

Running new ethernet

Replacement router and/or parts

What if my diagnostic appointment takes longer than 1 hour?

Your OnTech technician will discuss if additional time and repairs are needed after troubleshooting. Fees apply for each additional hour of service.

Can I purchase the product and installation during my appointment?

Product and installation are not included in the diagnostic appointment and must be purchased separately.

1 Subject to availability, varies by location.