Smart Home Diagnostic

$99.99
Smart Home Diagnostic

Smart Home Diagnostic

$99.99
  • 1 hour diagnostic appointment for installed smart home product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Please note: the first hour is non-refundable and fees apply for each additional hour of service. Resolution of the issue is not guaranteed

$99.99 for a single 1-hour smart home diagnostic appointment.
Additional hours and charges assessed by technician during appointment.

FAQs

What products does OnTech service?

Smart Thermostat Diagnostic: Google Nest Learning Thermostat & Google Nest Thermostat E

Smart Doorbell Diagnostic: Google Nest Hello Doorbell, Ring Video Doorbell, Ring Video Doorbell 2, & Ring Video Doorbell Pro

What if I need my smart home product installed in my home?

For installation of new products, check out our installation services here.

What is not included in the Smart Doorbell Diagnostic?

Replacement doorbell and/or parts
Running new doorbell wiring
Repairing existing wiring
Diagnostic services for a different device other than the selected smart doorbell

What is not included in the Smart Thermostat Diagnostic?

Replacement thermostat and/or parts
HVAC repairs or replacements
Diagnostic services for a different device other than the selected smart thermostat

What if my diagnostic appointment takes longer than 1 hour?

Your OnTech technician will discuss if additional time and repairs are needed after troubleshooting. Fees apply for each additional hour of service.

Can I purchase the product and installation during my appointment?

Product and installation are not included in the diagnostic appointment and must be purchased separately.

Try Us with Confidence

Ranked Highest in Customer Satisfaction among In-Home Service Technicians by J.D. Power nationally, 2 years in a row1

OnTech achieved the highest score in: 

  • Quality of work
  • Professionalism of technician
  • Knowledge of technician
  • Timeliness of completing work
  • Scheduling an appointment

OnTech Satisfaction Guarantee

We want you to love your OnTech experience. 

We take pride in our 95% satisfaction rating.2 That’s why we work hard to get you the best products, set them up correctly, and show you how to use them. 

But if for any reason you’re not 100% satisfied with your experience, we’ll work with you until we get it right.

See what's included

  • 1 hour diagnostic service for installed product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Consultation after troubleshooting if additional time or services are needed

1OnTech received the highest score in the J.D. Power 2018-2019 U.S. Telecom in-Home Service Technician Studies. For J.D. Power award information, visit jdpower.com/awards.

2Customer Satisfaction rating based on internal customer surveys for in-home service.