Compatibility Assistance

Provided by OnTech

DISCOUNT CODE REQUIRED
To schedule your complimentary service with OnTech, simply use your unique discount code during checkout.

The Nest Thermostat is designed to work without a C wire in most homes. But for some systems, including heating-only, cooling-only, zone-controlled, and heat pump systems, you’ll need a C wire or other compatible power accessory.

INCLUDES

Installation, Setup & Advice

Enjoy personalized service that starts with installation and ends with you mastering the ins and outs of your new tech.

Compatibility Assistance
Installation of a new common wire or repurpose an existing spare wire as the common wire. If neither of these are options, your tech will use an add-a-wire module.

Personalization & Setup
Configure app, customize to individual preferences and connect to other smart devices.

Expert Advice
Show you how to use your new thermostat and app.

Same- or Next-day Appointments1
Hooray! Help is on the way. You pick the day and time that works best and we’ll be there.
OnTech Guarantee
We want you to love your experience. If for any reason you’re not 100% satisfied, we’ll work with you until we get it right.

The Details

What's Included


Common Wire Installation

Installation of a new common wire or repurpose an existing spare wire as the common wire. If neither of these are options, an add-a-wire module will be explored as a solution.

Thermostat Installation

Installation of your Google Nest Thermostat on a standard, compatible HVAC system.

Setup

We personalize everything for you, setting up your devices and apps to work how you need them.

Expert Advice

We’ll show you how to make the most of your new Nest device and leave you informed, empowered and feeling like you got this.

Excluded

Device, sensors, and ancillary items not included.

Services is for replacement of existing functional thermostat with a compatible HVAC system. If system required additional relays, wiring or other non-standard add-ons, your tech will assess the work and quote the additional cost accordingly.

No HVAC system diagnostic, repair or parts are included with this service.

Frequently Aslked Questions


What should I expect during my appointment?

OnTech Smart Services will help you complete the installation and setup of your new Nest Thermostat. During the appointment, they can help you as follows:

  • Troubleshooting the device, including wiring, power, internet connectivity, and app configuration.
  • Resolve minor issues if possible or recommend next steps for larger HVAC repairs.
  • Help set up your Google account, download any apps needed and connect your devices to your account.
  • Does not include replacement thermostat and/or parts or HVAC repairs or replacements.

 

Who is OnTech Smart Services?

Google has partnered with OnTech Smart Services to provide professional smart home consultations through its network of trained, trusted Smart Home technicians.

How long does the appointment take?

Appointments are typically less than an hour.

Do I have to pay for the service?

Google has partnered with OnTech to provide this service at no charge to you. A unique discount code is required to enter at checkout to redeem the complimentary service, and is provided by Google Customer Support. Should you decide you want to purchase something during your appointment, OnTech can complete purchases and give you products on the spot. No trip to the store or waiting for shipping.

Does OnTech handle technical support for other Google devices I already own?

No, this consultation visit does not cover tech support. Please reach out to customer service if you’re having a technical issue. Or if you’d prefer technical support in-home, you can book a Diagnostic Service Appointment via OnTech Smart Services.

Satisfaction Guaranteed

We want you to love your OnTech experience.

If for any reason you’re not 100% satisfied, we’ll work with you until we get it right.

4.9 Star Google Rating

As of October 1, 2020

Setup Image

Talk to an expert.

Need help getting started? Speak to a Smart Home professional today.