OnTech On-Site Service Terms
ONTECH ON-SITE SERVICE TERMS:
These OnTech On-Site Service Terms (the “Service Terms”) apply to all on-site services, including but not limited to delivery, installation, setup, configuration, and repair (the “Service(s)”), purchased on the OnTech Site or performed by us, our affiliates or subsidiaries, and our third-party providers performing Services on our behalf. By ordering, purchasing, or receiving Services, you accept and agree to be bound by these Service Terms. Our employees and agents have no authority to alter these Service Terms, either orally or in writing.
Access and Workspace Conditions. We require access to the Service location and all Service-related products, your cooperation, and electrical power in order to complete the Service(s). Some Services may not be performed if minimum requirements are not met or if technical issues are encountered (such as wiring issues or defects, or physical or technical barriers). You are responsible for moving/removing furniture in the Service area, as well as any valuables prior to our arrival. Service may be denied if no adult is present when we arrive for the Service appointment or we determine we do not have appropriate authorization or cooperation from those present at the Service location. If our ability to perform or complete the Service is impaired by you or circumstances beyond our control, we may elect to not provide the Service(s).
Adult Consent and Authorization. An adult at least 18 years old with a valid, government issued photo ID must be present during the Service appointment to authorize and approve all work completed. By agreeing to receive Service(s), you authorize us to perform the requested Service(s) and you represent that you either have the right to authorize the performance of the Service(s) and that you have obtained any additional and necessary authorizations (e.g., from a landlord or homeowner’s association as applicable).
Cable/Satellite/Internet. Cable/satellite/internet installation and set-up should be completed prior to Service appointment so we can ensure proper configuration and integration of the product and/or Service(s). We are not responsible for signal or connection strength or degradation due to faulty equipment or lines.
Delays. We will try to complete the Service(s) as quickly as possible while ensuring the Service(s) is performed as safely and to as high a standard as possible. However, we are not responsible for delays in Service completion caused by factors beyond our control.
DISCLAIMERS AND LIMITATIONS OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (1) EXCEPT FOR THE SERVICE WARRANTY PROVIDED IN THESE SERVICE TERMS, WE MAKE NO AFFIRMATIVE WARRANTIES AND GRANT ONLY THOSE WARRANITES IMPLIED BY LAW THAT CANNOT BE EXCLUDED BY CONTRACT UNDER STATE LAW; AND (2) WE ARE NOT LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES – INCLUDING BUT NOT LIMITED TO: LOSS OF USE, LOST PROFITS/BUSINESS, DATA LOSS OR CORRUPTION, OR OTHER INTANGIBLE DAMAGES ARISING FROM THE SERVICE. THESE LIMITATIONS DO NOT LIMIT OR EXCLUDE LIABILITY FOR GROSS NEGLIENCE, INTENTIONAL MISCONDUCT, OR FRAUD.